Communication skills that really works – improve your communication skills
“Wise men speak because they have something to say; Fools because they have to say something”
I am not sure who said the above quote, but the meaning speaks a lot about the communication skill. It is crucial to understand what is communication before you know how important communication skills are. History teaches us valuable lessons about miscommunication. One cannot say communication isn’t important because they don’t talk with customers or any other outside people from the company.
I do not restrict communication to the teams that involve in customer support domain, however; they have to take important notes on the communication skill though. Internal communication is crucially important since it can lead to disasters inside teams.
In 1977, two Boeing 747 plane crashed against each other and it killed 583 people. The malfunction was not on either plane’s engine but within the communication between the KLM pilot and the person in the air traffic control tower. The pilot and the person from the tower had a miscommunication, and the pilot believed he had clearance for takeoff but originally he did not. Because of the thick fog climate, the pilot also did not notice a plane that was preparing for landing and the KLM Boeing 747 flew right through the landing plane.
Tragedy right? Lives go because of issues in communication. Companies face a huge loss in million dollars, battles are lost and innocent faces troubles—because of improper and poor communication
Let us not do any more mistakes in communication. At least try to keep our errors in this to minimal and save lives to become superheroes. So on how to develop strong communication skills, you can read below. From ideas that improve communication skills to learning to understand the importance of a matter/issue to form the right communication—I have tried to cover everything.
Information first; rest can wait
The information is important. People involved in the communication or the medium used for communication all come secondary. When you have an issue or a client called in screaming, your prime goal needs to start with collecting the information. Always put people, process, and emotions behind. If you want to have solid communication skills, understand that information is the king of the communication.
While passing information, the goal is
- Convey to the right person
- Convey with the right tone
- Confirm the information more than once
- Check if both the parties understood the same
Picking the right medium
If your client needs the information over a call, but it is better if you explained it in an email, then go for it. Most of the times, when you choose the wrong medium to pass the information, most of them are lost.
How do you pick the right medium? Analyze the information to know what medium will be perfect. For example, you need to explain something to your client and it is best if he can see it rather than hear it. Then you should type in a document, attach it in email and then send it to him.
If you have only one line to respond to the client, send in a small text message instead of sending it in email.
Listen Listen Listen
Don’t just go on talking or wait for your chance to reply rudely. You need to listen before you respond. People always like to communicate with the ones that listen to them. Don’t override when people are talking. Allow them to finish it. While they are talking, listen with an intention to understand not just to say what you have already prepared to tell.
Being a good listener is half the equation to being a good communicator. If you don’t attempt to actively listen, then you are really doing yourself and the other person a disservice in the communication department.
Minimize your information
Have you ever had a moment with a person who just tells an enormous story for 3 hours, but in reality that can be said in 3 minutes? You need to keep it simple, without making it more complex. A good communicator will make the other person to understand what they are saying.
If you have something to say that is a huge, complex and long, break them into small components. Analyze them, arrange them and now prepare to convey them, You need to have a good way to put them together, organize them perfectly in a way that helps them to understand easily.
Never mix pre-thoughts
It is natural to have conflicts in the workplace and reflect them occasionally. Try to put aside anything that involves emotional things. If you had some fight with the other person and you are holding a grudge inside you, please forcefully put it aside and focus on the information you are telling.
Understand that, developing good communication skills means developing leadership skills. So don’t put your emotions when you communicate. Focus on the matter and the piece of the information.
Good communication helps create better teams, positive experiences with those we interact with and are critical for leadership.
There are many tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.
Now go communicate your way to success.